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We have increased the number of pre-bookable appointments available, which patients will be able to book in to directly and are aimed at those who who work or find it difficult to get in to see a doctor during the day.  Two thirds of our appointments will be available to book in this way, bookable one weeks in advance and available to book 24/7 via our automated telephone system or the internet.  You can also book these appointments by speaking to a receptionist. Please note to use online services you need to set this up ahead of using it for the first time with the reception team.  To set this up you will need to bring in two proofs of ID, one with your photograph eg passport or driving license, and one with your address. 

 

We will also have telephone appointments to book in advance for patients who find telephone appointments more convenient.

 

Patients who wish to be seen on the day they are ill can phone the surgery and put themselves on the triage list up to 12pm daily via the internet or automated telephone system from 1am on the day or by calling reception from 8.30am.  Please book early rather than late.  If you add yourself to the triage list, or one of our reception team do this a member of our clinical team will telephone you that day to discuss your needs.  The clinician may be able to deal with your problem over the telephone or will book you in that day for an appointment.  If you use this system it is vital that you leave your telephone switched on so that we can get in touch with you.  If we try to contact you and you do not answer, after two attempts you will be noted as not answering your telephone and taken off the list for the day.  If you still need to speak to a doctor you will need to call back to arrange this.

 

Please be mindful that doctors’ appointments are a finite resource.  Please only book in with a doctor when you really need to see or speak to a doctor.  Our very experienced admin and prescribing team are able to help with many queries.  If you are unsure whom you need to see, please check our information below regarding who deals with what and book with an alternative health professional if someone else is more appropriate to deal with your problem.  If you are ever unsure please speak to a member of the reception team who will be pleased to be of assistance.

 

When you contact the reception team to book an appointment they will ask you for a brief reason for your GP request.  Please do not be offended by this.  This question is asked so that we can direct you to the most appropriate person to help you.  Our reception team are trained to keep patient details confidential and have all signed our confidentiality policy.

 

Admin Team

Queries about prescriptions, sick notes, appointments, referrals, solicitors, accessing appointments and many other queries.

 

Nurses

Minor illnesses, Medication reviews, pill checks, chronic disease management  including Coronary Heart Disease, Heart Failure, Stroke, TIA, Hypertension (high blood pressure), Diabetes, COPD, Epilepsy, mental health,  Asthma and Chronic Kidney Disease.

HRT checks, smear tests, depo provera injections, spirometry, coeliac checks, some Travel vaccinations, Child Vaccination clinics.  This list is not exhaustive.  Please ask the reception team if you are unsure.

 

Healthcare Assistants

INR testing, Blood pressure checks, phlebotomy (blood taking), ear syringing, New patient check, CVD check, Diabetes foot check, stitches/clip removal, well woman and well man checks, B12 injections, ECG tests, follow-up wound dressings.

 

Phlebotomist

Taking blood samples.

 

Pharmacy

Your local pharmacy can help with many minor illnesses.  Separate to regular advice from your pharmacist there is a new service that has just started which is available in some pharmacies called

the THINK PHARMACY Minor Ailment Service.

I hope these improvements will help patients get access to the appointment they need.  We welcome your feedback on all aspects of the practice via our website or feedback forms in reception.

 

If you are interested in joining the Moreton Cross Group Practice Patient Participation Group (PPG), or a virtual PPG so you can have input into any future changes we make to the practice, please give the reception team your details.  If you would like to be included in a virtual group please also give the team your email address, or forward your details to us via our online feedback form.  Our website address is: www.moretoncrossgpwirral.nhs.uk

 

Medically Urgent Appointments

If, in the unlikely event of our not having any standard appointments available on the day and you need a medically urgent appointment, you will usually be seen at the end of that particular session.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. All practice nurse appointments can be booked in advance.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you have given the practice your mobile telephone number you should receive an appointment reminder via text message the day before your appointment.  If you cannot attend your appointment you can respond to the text stating the word cancel and your appointment will be cancelled.

Outside of Practice Hours 

If you feel you require an appointment or information outside of Practice hours then please see the link to 'When We Are Closed' on the right hand side of this page which gives a list of services available.

Chaperoned appointments

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The Practice maintains a policy with regards to patient chaperoning which can be viewed by clicking on the Chaperone Policy tab at the top of this section.

 
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